Privacy policy
Rosie Ruddock Pottery Privacy Policy
Effective Date: 1st June 2023
At Rosie Ruddock Pottery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you use our website or make a purchase from us.
Information We Collect
- Personal Information: When you make a purchase or register for an account, we may collect personal information such as your name, email address, phone number, and shipping address.
- Payment Information: When you make a purchase, we may collect payment information, including credit card details or other payment methods. Please note that we do not store payment information on our servers; it is securely processed by our trusted payment service provider.
- Communication Data: We may collect data related to your interactions with us, including emails, live chat, or other customer support inquiries.
- Website Usage: We collect data on how you interact with our website, including your IP address, browser type, pages viewed, and referring website.
How We Use Your Information
- Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping and handling.
- Customer Support: We use your information to respond to your inquiries, provide customer support, and address any issues related to your purchases.
- Marketing: With your consent, we may use your email address to send you marketing communications, such as newsletters and promotions. You can opt out of these communications at any time.
- Website Improvement: We analyze website usage data to improve our website's functionality and user experience.
Data Protection and Security
We take appropriate measures to protect your personal information and maintain its confidentiality. We use industry-standard security protocols to safeguard data during transmission and storage. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure.
Third-Party Services
We may use third-party services (e.g., payment processors) to facilitate transactions and services. These third parties have their privacy policies, and your information is subject to their terms and conditions when you use their services.
Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically to stay informed of how we are protecting your information.
Contact Information
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at rosieruddockevents@gmail.com.